What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to verify your identity, process deposits and withdrawals through bKash, Nagad, and Rocket, and keep your session secure. This includes your name, contact details, payment wallet identifiers, and device information. We do not sell
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your personal data to third parties. Transaction records tied to your account wallet are retained for the period required by applicable financial and regulatory obligations — after which they are deleted or anonymised. If you use our platform from Bangladesh, your data is processed in line
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with applicable local law and the eligible regions we serve. We use SSL encryption across all account pages and payment flows. When you contact our support team, the conversation log is stored against your account so our agents can follow up accurately. You can request a
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copy of the data we hold on you at any time through the account settings page or by writing to our support channel directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.